There’s more than one way to document a business process. If a picture is worth a thousand words, a good business process map is worth 10 thousand. A business process map ensures that everyone is aligned and forms a baseline for improvement. It follows that the results of the business analysis need to be documented, which is where the business process map comes in. You already know that business analysis is a key part of a Salesforce professional’s job. Let’s dig deeper into business process mapping. Name the components of a business process map created using UPN.Describe Universal Process Notation (UPN).After completing this unit, you’ll be able to:
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